These terms supplement our Terms & Conditions (section 5).
1. Appointment confirmation
After booking you receive a confirmation by e-mail (and by SMS if you agreed) with a link to your appointment page. Please confirm there with “I'll be there” that the appointment works for you. About 72 hours before the appointment we remind you once more.
2. Free cancellation
You can cancel your appointment up to 7 days before the appointment free of charge – directly on your appointment page or in your customer account. The deadline ends 7 days before the appointment at the booked time; we remind you by e-mail in good time.
3. Cancellation within the deadline
Less than 7 days before the appointment, free cancellation via the appointment page is no longer possible. In that case please message us on WhatsApp (+491744552303) or by e-mail (shark.tattoo03@gmail.com). A deposit already paid may be retained in this case.
4. Consultations
Free consultations can be cancelled at any time – no deadline, no cost.
5. Deposit on cancellation
If you have already paid a deposit and cancel within the free period, we will get in touch. The deposit is either issued as a voucher for a new appointment (valid 1 year) or refunded. There is no automatic offsetting.
6. Moving an appointment
Rescheduling is only possible in agreement with the studio. Message us on WhatsApp (+491744552303). Whether a deposit is carried over to the new appointment is decided case by case – usually yes if you contact us in time.
7. No-show
If you do not show up without cancelling in advance, any deposit paid is forfeited.
8. Cancellation by the studio
If we have to cancel an appointment (e.g. illness), we offer you a new appointment promptly; a deposit paid is kept or refunded on request.